M8bets mobile Full Privacy Policy
1. Introduction
This Privacy Policy explains how m8bets mobile ("us", "Platform" or "m8bets mobile") collects, uses, discloses, stores and protects your personal information when you use our website, mobile app and services.
We value every user's privacy. By registering and using m8bets mobile, you agree to the collection and use of information as described in this policy. If you do not agree with any part of this policy, you should not use our platform.
This Privacy Policy is to be read together with Terms and Conditions m8bets mobile and forms part of the overall agreement between you and our platform.
2. Information We Collect
2.1 Information You Provide Directly
When you register an account, use our services, or interact with our support team, we collect the following information:
- Full name as it appears on official identity documents
- Date of birth and gender
- Current residential address
- Email address and mobile phone number
- Username and password (in encrypted form)
- Bank account or eWallet details for deposit and withdrawal purposes
- Identity documents for the KYC verification process (identity card, passport)
2.2 Information Collected Automatically
While you use the platform, our systems automatically record certain technical information required to keep the platform functioning correctly and securely:
- IP address and geographic location (at city or state level)
- Device type, operating system, and app version in use
- Login time, logout time, and session duration records
- Wagering activity history and financial transaction records
- In-app usage pattern data for user experience improvement purposes
- Cookie information and session tokens
2.3 Information from Third-Party Sources
During the identity verification and fraud prevention process, we may receive additional information from:
- Authorised identity verification service providers
- Financial institutions for transaction verification
- Compliance agencies related to legal requirements
3. How We Use Your Information
The information we collect is used solely for the following purposes:
| Purpose of Use | Types of Data Used |
|---|---|
| Account management and verification | Name, date of birth, identity document, email |
| Processing deposits and withdrawals | Bank/eWallet details, transaction records |
| Fraud prevention and security | IP address, login records, activity patterns |
| Customer support | Email, phone number, account history |
| Legal and regulatory compliance | All relevant data |
| Platform improvements and technical analysis | Anonymised usage data |
| Promotional communications (with consent) | Email, phone number |
We do not use your data for third-party advertising profiles. Any analysis carried out is strictly for internal purposes to improve our services to you.
4. Disclosure of Information to Third Parties
M8bets mobile does not sell or rent your personal data to any party. However, there are limited situations where we need to share certain information:
4.1 Trusted Service Providers
We work with third-party service providers that help us operate the platform — including payment processing, identity verification, and technical infrastructure. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
4.2 Legal Requirements
We may be required to disclose information to the relevant authorities when mandated by law — including court orders, regulatory directives, or anti-money laundering (AML) requirements. In such circumstances, we will ensure that any disclosure is made in accordance with proper legal procedures.
4.3 Business Transfers
Should m8bets mobile undergo any corporate restructuring or asset transfer, user data may form part of the transferred assets. In such circumstances, you will be notified before your data becomes subject to a different privacy policy.
5. Cookies and Tracking Technologies
M8bets mobile uses cookies and similar tracking technologies to keep the platform functioning properly, enhance user experience, and maintain session security.
5.1 Types of Cookies Used
- Essential Cookies: Required for core platform functions such as login session verification and security. Cannot be disabled.
- Performance Cookies: Help us understand how users interact with the platform so we can make improvements.
- Functional Cookies: Store user preferences such as language and display settings.
You can manage or block cookies through your web browser or device settings; however, please note that blocking essential cookies may affect platform functionality.
6. Data Security Measures
We apply multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, destruction, or improper disclosure:
- 256-bit SSL encryption for all communications between the app and server
- Passwords are stored in hashed form using strong cryptographic algorithms — we cannot read your password ourselves
- Two-factor authentication (2FA) is available and encouraged for all accounts
- Real-time account activity monitoring to detect suspicious access attempts
- Separation of production and testing environments to prevent unintentional data exposure
- Regular security audits by independent third parties
While we implement comprehensive security measures, no system is 100% immune to breaches. You are also responsible for protecting your own account password and login credentials.
7. Data Retention Period
M8bets mobile retains your personal data for as long as your account is active or as needed to provide services to you. After account closure, we retain certain records for periods required by applicable laws and regulations — typically 5 to 7 years for financial records for AML and tax compliance purposes.
Data that is no longer required will be securely deleted or anonymised in accordance with established data deletion procedures.
8. Your Rights Regarding Personal Data
Under Malaysia's Personal Data Protection Act 2010 and our own policies, you have the following rights regarding your personal data:
Right of Access
Request a copy of the personal data we hold about you at any time.
Right to Rectification
Correct any inaccurate or incomplete information in your records.
Right to Erasure
Request deletion of your personal data, subject to applicable legal requirements.
Right to Object
Object to the processing of your data for specific purposes such as marketing communications.
Right to Data Portability
Receive your data in a structured format for transfer if needed.
Right to Restriction of Processing
Request that the processing of your data be temporarily restricted under certain permitted circumstances.
To exercise any of the above rights, please contact our customer support team via Live Chat in the m8bets mobile app. We will process your request within 30 business days and may require identity verification before responding.
9. Children's Privacy
M8bets mobile services are exclusively for users aged 18 and above. We do not knowingly collect or store personal data from minors. Should we discover that a minor's data has been collected without our knowledge, it will be deleted immediately and the associated account will be closed.
If you believe data belonging to someone under the age of 18 has been collected by our platform, please contact us immediately so we can take appropriate action.
10. Changes to the Privacy Policy
M8bets mobile reserves the right to amend this privacy policy at any time. Any material changes will be communicated to users via in-app notifications or email at least 7 days before taking effect. Continued use of the platform after the effective date of changes constitutes your acceptance of the updated policy.
The last updated date is always displayed at the top of this page. We recommend checking this page periodically, especially after receiving notifications about policy changes.
11. Contact Us About Privacy
If you have any questions, concerns, or complaints about how we handle your personal data, please contact us via:
- Live Chat: Available 24/7 in the m8bets mobile app — the fastest way to get a response
- FAQ Page: Check FAQ page for answers to common questions about data privacy and security
We are committed to resolving any privacy-related concerns within a reasonable timeframe. If you are not satisfied with our response, you have the right to escalate your matter to the relevant data protection authority in your jurisdiction.