FAQ m8bets mobile — Answers to Your Frequently Asked Questions

You must be at least 18 years old to register and use the m8bets mobile platform. Age verification is carried out during registration and may be re-verified during the KYC process. Accounts found to belong to underage users will be closed immediately.

No. Each individual is only allowed one account only. Registering multiple accounts using different information is a violation of our Terms and Conditions and may result in the permanent closure of all associated accounts, including the forfeiture of any credits or bonuses.

Log in to your account, go to Settings → Security → Change Password. Enter your current password, then your new password and confirm it. If you've forgotten your password, use the "Forgot Password" link on the Login — you will receive a verification code via SMS.

KYC is required before your first withdrawal or when transactions exceed a certain limit. Accepted documents: a clear copy of your Malaysia Identity Card (MyKad) — front and back — or a valid passport. You will also need to submit proof of ownership for the payment method used. The KYC review process is typically completed within 24 hours.

m8bets mobile supports a variety of local Malaysia deposit methods: FPX (online bank transfer), DuitNow, Touch 'n Go eWallet, GrabPay, Boost and direct bank transfer to a designated account. All transactions are processed in Malaysian Ringgit (MYR). See the full guide on the Deposit.

The minimum deposit is MYR 20 for most payment methods. The maximum deposit limit depends on your chosen method and account level — typically between MYR 10,000 and MYR 50,000 per day. These limits can be adjusted upon request once KYC verification is complete.

Deposits via FPX, DuitNow, and eWallet are typically credited instantly or in under 5 minutes. Direct bank transfers may take up to 30 minutes depending on bank processing times. If your deposit hasn't been credited after 30 minutes, contact Live Chat support with proof of your payment slip.

m8bets mobile does not charge any fees for deposits. However, your bank or eWallet provider may apply transaction fees according to their own policies — this is beyond our control. Check with your bank if you are unsure about any charges that may apply.

Most withdrawals are processed within 1 to 4 business hours. Withdrawals requested at night or over the weekend may take slightly longer. Once processed on our end, the time for funds to reach your bank account depends on your bank — typically within 1 business day.

The minimum withdrawal is MYR 50. The maximum daily withdrawal depends on your account level and KYC status. Once KYC is complete, the standard daily limit is MYR 30,000 and can be increased upon request for VIP accounts.

Withdrawals may be delayed or rejected for several reasons: incomplete KYC verification, unmet bonus wagering requirements, bank account details that don't match your account name, or suspicious withdrawal attempts triggering a security review. Check the "Withdrawal History" tab in the app for more details or contact Live Chat.

No. Withdrawals can only be made to a bank account registered under the same name as your m8bets mobile account. This is a strict security policy to protect you from fraud and money laundering. Withdrawal requests to third-party accounts will be rejected immediately.

New members are eligible for first deposit bonus automatically credited after your first deposit is successfully processed. The bonus amount depends on the currently active promotion — check the Promotions for the latest offers and full eligibility requirements.

The wagering requirement (rollover requirement) is the minimum betting amount you need to reach before a bonus or bonus winnings can be withdrawn. For example, if a MYR 100 bonus has a 10x wagering requirement, you need to place bets totalling MYR 1,000 before you can withdraw the bonus value. Full requirements are stated on each promotional offer.

A bonus may not be credited if: you did not select the promotion before making a deposit, the deposit did not meet the minimum amount required for that promotion, or your account does not meet the eligibility criteria (for example, certain promotions are for new members only). Review the promotion details carefully or contact support if you believe there has been an error.

Yes. m8bets mobile offers a wide range of ongoing promotions for all members — including weekly deposit bonuses, cashback, reload bonuses, and exclusive offers for VIP members. Visit the Promotions regularly to make sure you don't miss any of the latest offers.

Go to the Download on our website to get the latest installation file. For Android, download the APK file directly and install it. For iOS, follow the instructions on the download page. Make sure to allow installation from unknown sources in your Android settings if prompted.

Yes, completely safe. Our app is free from any malware or spyware. Download only from official site ours — do not download from third-party sources or unofficial websites, as these may be modified and dangerous versions.

For Android: version 6.0 (Marshmallow) or above, minimum 2GB RAM. For iOS: iOS 12 or above, iPhone 6s or newer. The app is optimized to run smoothly even on a 4G network — a WiFi connection is recommended for the best experience during live games.

Every registered account automatically joins our VIP program at the entry level. Tier upgrades happen automatically based on your cumulative wagering amount over a set period. No special application is required. Visit the VIP for full details on tiers and benefits.

VIP members enjoy a range of exclusive privileges: higher withdrawal limits, faster withdrawal processing, exclusive bonuses unavailable to regular members, a dedicated account manager, invitations to special events, and special gifts on select occasions. The higher your VIP level, the more privileges you unlock.

All your personal data is protected with 256-bit SSL encryption — the same standard used by major banks. Data is stored on secure servers and is not shared with third parties for marketing purposes. For full details, please read Privacy Policy us.

Change your password immediately via Settings → Security → Change Password. Enable two-factor authentication (2FA) if you haven't already. Then contact our support team via Live Chat and report the incident. Our team will review your account activity logs and take immediate action if required.

Never. m8bets mobile will never ask for your password, OTP code, or full bank account details via email, SMS, or any other channel. If you receive any such message claiming to be from us, it is a scam. Do not respond — report it to us immediately.

Log in to your account and go to Settings → Security → Two-Factor Authentication. Enable this feature and choose whether to receive verification codes via SMS or an authenticator app. Once activated, every new login will require an additional verification code on top of your password.